IT Masters Comprehensive Support Services:

1. Hardware & Software Solutions:

• Hardware & Software Sales:
  
  • Supply of all IT-related hardware (computers, servers, peripherals, etc.).
  • Software licensing and procurement.
  • Consumable sales (toner, ink, etc.).
• Support, Upgrades & Repairs:
  
  • Hardware and software troubleshooting and repair.
  • System upgrades and performance optimization.
  • Desktop and server support.
  • Application support.
• Point of Sale (POS) Solutions:
  
  • Specialized POS system setup, support, and maintenance for retail businesses.

2. Network & Connectivity Services:

• Network Services:
  
  • Network cabling (Ethernet, fiber optics).
  • Wireless network design and implementation.
  • VoIP (Voice over Internet Protocol) solutions.
• Network Hardware:
  
  • Infrastructure planning, deployment, and support.
  • Network security setup and maintenance.

3. Server & Data Management:

• Server Support:
  
  • Server installation, configuration, and maintenance.
  • Server solutions (Exchange, SharePoint, SQL Server).
  • Server virtualization and cloud migration.
• Data Security & Recovery:
  
  • Anti-virus and internet security solutions.
  • Website restrictions and content filtering.
  • Data recovery solutions.
  • Online and offsite backup solutions.

4. Cloud & Hosting Services:

• Cloud Solutions:
  
  • Hosted servers and infrastructure as a service (IaaS).
  • Hosted Exchange email.
  • Cloud-based backups.
• Hosting Environments:
  
  • Domain name registration and management.
  • Email hosting.
  • Cloud PBX.

5. IT Consulting & Management:

• IT Consulting:
  
  • Strategic IT planning and advice.
  • Technology assessments and recommendations.
• Project Management:
  
  • IT project planning, execution, and monitoring.
• IT Management:
  
  • Outsourcing services (dedicated full-time or part-time onsite engineers).

6. Development & Design:

• Customized Application Development:
  
  • Development of tailored software applications.
• Website Design:
  
  • Professional website design and development.

7. Security & Surveillance:

• CCTV & Access Control:
  
  • Installation and maintenance of CCTV surveillance systems.
  • Access control system implementation.

8. Training & Support:

• Computer Related Training:
  
  • Customized training programs for employees.
• 24/7 Standby Engineers:
  
  • Ad-hoc support and service level agreement (SLA) support.

Key Support Features:

• Proactive Maintenance: Regular system checks and preventative maintenance.
• Remote Support: Quick issue resolution through remote access.
• Onsite Support: Dispatch of engineers for physical repairs and installations.
• Emergency Support: 24/7 availability for critical issues.